I am new to this forum and I can't believe as I scroll through the questions asked with zero replies. I don't get it. Surely this sight pays someone to answer questions. I need to check into that. I don't have an answer for you - I've had j pouch for 29 years. Had ups and downs and problems, but as of now, it's working. I wish I could help and I hope you find an answer. I think I will post a question regarding unanswered questions!