I have an appt in June, but also did NOT receive paperwork either. Every time I call, I leave a voicemail. The very first time I called I actually talked to someone named Linda. She said she would send paperwork and hotel recommendations. I did have CC send my records to NY. (Another process—their fax machine was busy forever—finally just mailed the form)
I will keep trying!
let us know if you finally get through! very frustrating.